Christmas Help & Information

Below you will find helpful information about our Christmas and New Year activities and events for 2023.

What if I am unable to get to The Parkgate Hotel because of inclement weather?
Unless The Parkgate Hotel is forced to close due to the inclement weather, we will not be able to refund or transfer bookings.


Do you have parking at The Parkgate Hotel?
No, but guests of The Parkgate Hotel can enjoy discounted parking at nearby Cardiff Westgate Street and Cardiff Greyfriars NCP car parks. More information.


How do I order a taxi?
Taxis can be booked from the main reception desk.


Will there be live entertainment at The Sorting Room Bar?
There will be live entertainment every Friday and Saturday between 19:00 and 22:00.


Can you send me a Christmas brochure?
We do not have a printed Christmas brochure, though all information relating to festive stays, dining and party nights can be found on our website here.


Do you have a dress code for The Sorting Room or the Cwrt Lounge?
Guests are required to wear smart casuals.