Christmas Help & Information

What if I am unable to get to The Parkgate Hotel because of inclement weather?
Unless The Parkgate Hotel is forced to close due to the inclement weather, we will not be able to refund or transfer bookings.

Do you have parking at The Parkgate Hotel?
There is no on-site parking, but there are a range of city centre car parks located nearby. Please note these are external locations and are in no way affiliated with The Parkgate Hotel. We do not accept liability for any loss or damages in the car park. More information.

How do I order a taxi?
Taxis can be booked from the main reception desk.

Will there be live entertainment at The Sorting Room Bar?
There will be live entertainment every Friday and Saturday between 19:00 and 22:00.

Can you send me a Christmas brochure?
We do not have a printed Christmas brochure, though all information relating to festive stays, dining and party nights can be found on our website here.

Do you have a dress code for The Sorting Room or The Cwrt Lounge?
Guests are required to wear smart casual.

Can I book Christmas lunch if I am not a hotel guest?
Yes, visitors and hotel guests can book online here.

Can I visit the The Parkgate Hotel on Christmas Day if I am not a hotel guest?
Our hotel is open on Christmas Day to those who have a pre-booked reservation for either lunch or accommodation.

How do I inform you of dietary requirements?
Please let us know of any dietary requirements at the time of booking. Alternatively, you can add these on to your reservation using the ‘Manage Your Booking’ function on our website.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
This menu will not be released until closer to the date. Please check the website for updates.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410 252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable

How do I add more people to my party?
Please do this through the ‘Manage Your Booking’ tool on our website. You will only be able to add guests if there is availability at that time. You will be required to pay in full at the time of booking, for any additional guests

What are your payment terms?
Full prepayment or a deposit is required at the time of booking, unless otherwise stated. Payments are non-refundable, non-transferable.

How do I inform you of dietary requirements?
Please let us know of any dietary requirements at the time of booking. Alternatively, you can add these on to your reservation using the ‘Manage Your Booking’ function on our website.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
This menu will not be released until closer to the date. Please check the website for updates.

How do I book accommodation? Is there a discount?
Party night bedroom rates are available on our website. Please book online using the promo code PARTYNT. Subject to availability.

What are your payment terms?
Full prepayment will be required for all parties at the time of booking. We are not able to provisionally hold places at any of our parties, and we cannot accept part payments.

Will we be sat together?
We will do our best to sit large groups as close together as possible however this cannot be guaranteed and depends on the set up of the event.

Will we be joined with another group?
All of our party nights take place on tables of 10. Smaller groups may be joined to form one large table.

What is the dress code?
Please refer to our Christmas Party Night page for all details on the dress code.

If a party night is listed as ‘Sold Out’ can I add people to my group booking?
Unfortunately, if a party night is detailed as sold out on our website, we are unable to accept any further bookings or additional guests on previously made bookings.

How strict is the black tie dress code?
We ask that our guests respect the black tie theme to this party night and attend wearing dinner suits and cocktail dresses. Clothing does not have to be black, but does need to be suitable to the theme.

Can I purchase drink tokens?
We are not selling drinks tokens at our party nights this year. Instead, drinks can be ordered to the table using a QR code, or from the bar.

Can I visit to see the venue before I book my party night?
Unfortunately we are unable to accommodate site visits or show arounds of the venues prior to booking.

Can you send me an email with all the information on a party night in?
Please refer to our Christmas Party Night page for all available details.

I need to reduce the number of people in my party?
Please contact the events team on 01633 410 252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable.

I want to add more people to my party.
Please do this through the ‘Manage Your Booking’ tool on our website. You will only be able to add guests if there is availability on that party night. If the party night is full, please do not call the office as the team will not be able to add more guests to your booking.

I don’t drink. Will there be non-alcoholic options available?
Yes, we will provide a non-alcoholic alternative.