About Your Visit

Welcome to The Parkgate Hotel.

We hope the following information will help with your upcoming visit and answer some frequently asked questions.

The Parkgate Hotel is located on Westgate Street in the city of Cardiff, just a 7-minute walk from Cardiff Central railway station.  There are several bus stops nearby, the closest of which are around a 1 minute walk from the hotel.

Cardiff is well connected and can be easily reached by road (M4 motorway) and rail (Cardiff Central Station) from all major UK cities, and also from many international and UK destinations direct by air via Cardiff Airport.  The T9 bus service offers a direct link from Cardiff Airport to Cardiff City Centre and the bus stop is located directly outside the airport terminal.

 

For Visitors

 

The Parkgate Hotel’s convenient city centre location benefits from a number of car parks all within close walking distance.

Our nearest car park is:

NCP Cardiff Westgate Street (max height 1.75m)
Sat nav postcode CF10 1DZ

 

For Hotel Guests

 

Preferential Parking for Parkgate Guests

Guests of The Parkgate Hotel can enjoy 24 hours car parking for only £11.00 at nearby Cardiff Westgate Street and Cardiff Greyfriars NCP car parks.  To redeem this exclusive offer, simply download the NCP ParkPass app and enter Saver Code: PARKGATEGUEST.

  1. Download the NCP ParkPass app
  2. Register your details and payment method
  3. Enter the Saver Code: PARKGATEGUEST
  4. Select Cardiff Westgate Street or Cardiff Greyfriars from the NCP car parks
  5. Hit the ‘Generate QR code’ button
  6. Use this digital QR code to enter and exit the car park – scan direct from phone app

 

Tap here to download NCP ParkPass app for iOS (Apple)

Tap here to download NCP ParkPass app for Android

 

Please do not take a normal ticket from the machine when you enter the car park, instead you will need to scan the QR code from the NCP ParkPass app upon entry and exit in order to receive the discounted rate.  Should you choose to take a ticket upon entry instead, this can be validated at The Parkgate Hotel reception and a higher rate of £15.00 (24 hours) will be payable upon exiting the car park.

 

Important!

When there’s a major event in Cardiff, there can be road closures. Please check for road closures before your journey to the car park.

 

Located just across the road from the Principality stadium, the NCP car park at Cardiff Westgate Street is ideally located for gigs and sporting events.  Please note that during big sporting events such as the Six Nations games, the council pedestrianises roads in Cardiff city centre, therefore Westgate Street car park will be closed.  In this instance, Cardiff Greyfriars NCP can be used as an alternative.

 

Check-in is from 4.00pm on the day of arrival and check-out on the day of departure is at 11.00am.

Occasionally, we may be able to accommodate an earlier check in, but this is subject to availability on the day and cannot be assured in advance. Late departures are by prior arrangement, subject to availability and may attract an additional premium.

Guests wishing to drop off their luggage before their room is ready may do so with the Guest Service Desk. We cannot however store guests’ luggage beyond their day of departure.

Access to the Thermal Suite and the Hydrotherapy Pool must be booked in advance, please enquire on arrival or contact us on +44 (0)2922 745595 to pre-book.

Discounted rates are available to hotel guests for the Thermal Suite.

Your therapist will be wearing a face mask throughout your visit and will adhere to treatment delivery guidelines. It is not mandatory for guests to wear a face mask.

All dining reservations must be booked in advance, this also includes breakfast for hotel guests.

You can view menus and place dining reservations quickly online. Hotel guests will receive an email a week before and on the day of their arrival with more dining information.

Looking to book a table for 9 or more diners? Please request a reservation here.

Please note The Parkgate Hotel does not accept cash or cheque payments. Payments can be made contactless via card or our mobile app.

A £50 per night, credit/debit card pre-authorisation will be required at the time of check-in, Pre-authorisation amounts are reserved funds which will reduce your available balance, these may show on your statements. Pre-authorisation amounts are held by your card issuer, at check-out the reserved funds or credits will be released by the hotel, the processing time varies with different card issuers.

While it is no longer a requirement to wear face coverings in hospitality premises, this only applies to the restaurants, bars and cafes and bars within The Parkgate Hotel. In Wales, face coverings must still be worn when moving through indoor public areas.

Face coverings may only be removed when seated to eat and drink, as well as fitness and spa facilities.